1. General Information
At SML Constrations, we strive to provide a seamless and reliable shipping experience. This Shipping Policy explains the terms and conditions governing the shipping of construction materials, tools, or other items purchased through our website or as part of a construction project.
By placing an order, you agree to the shipping terms outlined below.
2. Shipping Locations
We currently ship to Karnataka. If your location is outside of our shipping zones, please contact us to discuss possible arrangements. SML Constrations reserves the right to refuse shipping to certain locations due to logistical or regulatory issues.
3. Shipping Costs
Standard Shipping: Shipping costs are calculated based on the total weight, dimensions, and destination of the order.
Free Shipping: Orders over 100000/- may qualify for free shipping within Karnataka, unless specified otherwise.
Special Handling: Some items, such as heavy construction materials or oversized equipment, may require special handling and incur additional shipping fees. These fees will be disclosed at checkout or before placing the order.
4. Order Processing Time
Orders are processed within [3] business days of receipt, excluding weekends and public holidays.
Custom or special orders may require additional processing time. You will be notified of any delays when placing your order.
5. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
6. Damaged, Lost, or Delayed Shipments
If your order arrives damaged, incomplete, or is lost in transit, please contact us immediately at
[email protected] with the following information:
Order number
Description of the issue (e.g., damaged items, missing parts)
Photos of any damaged items
We will work with you to resolve the issue, either by replacing the item, issuing a refund, or taking appropriate action.
Shipping Insurance
We recommend adding shipping insurance for high-value items. In case of loss or damage during transit, insured shipments will be eligible for claims with the carrier.
7. Delivery Attempts
For large shipments or items requiring a signature, the carrier may attempt multiple deliveries. If delivery fails and the package is returned to us, we may charge additional fees for reshipping the order.
8. Changes to Shipping Policy
SML Constrations reserves the right to modify this Shipping Policy at any time. Any updates will be posted on this page. Continued use of our services after such changes are posted constitutes your agreement to the revised Shipping Policy.